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Call Center/Inquiry Assistance

Class action settlements involving large numbers of class members can generate over 1,000 calls a day for several weeks during notification and disbursement periods. TILGHMAN & CO. answers these calls with a professional staff who understands the details of each case, and an advanced telephone system capable of handling numerous simultaneous calls. Where necessary, TILGHMAN & CO. opens a toll-free hotline to provide information regarding each individual case. It also maintains a voice mailbox with recorded summaries for after-hours inquiries. Class members have 24-hour access to information from the TILGHMAN & CO. office.